FAQ

Can Big Event help any group with their fundraising needs?

We have the knowledge and experience needed to help make your fundraising program a success. We design and develop most of our brochures with a large variety of products from gift wrap, to licensed brand items, to frozen foods. Big Event Fundraising takes a great deal of pride in being a company that focuses on helping groups make the money they need.

Who can I call if I have questions during my fundraising campaign?

If at anytime you have questions, please contact our live support staff direct at toll-free 866-980-9930 (8:00 a.m. - 5:00 p.m. CST). We're here to make your fundraising experience easier and we'll be by your side every step of the way.

Do you offer incentive programs for those who sell?

Big Event Fundraising offers prize programs geared towards preschool, elementary, middle school and high school groups as well as outside organizations such as youth leagues. We can also assist you with a customized incentive program.

How do your incentive programs work?

Big Event Fundraising offers a wide selection of prize programs to help motivate your sellers. We stock elementary, middle and high school-aged prizes. Prizes that come from our warehouse are presorted inside each seller's box.

Do you require a minimum order?

There is no minimum order required for non-frozen product; however, if your organization opts to sell frozen food, such as cookie dough, minimums do apply. In addition, a fuel surcharge will be added to your fundraiser. We will review these fees with you.

When will I receive my order?

Once your order has been data-entered and then boxed by seller it will be shipped back to your organization approximately 3 weeks from the time that your order forms are received in our home office.

Are shipping charges included?

Yes, all freight charges will be paid as long as the minimums (refrigerated products) are met. There is a one time $25.00 fuel surcharge for every fundraiser

What do I do when my shipment arrives?

In most cases your shipment will arrive on one of our company trucks. We will help you bring your seller's boxes inside your facility. If, on the other hand, your order arrives via common carrier, check the shipment closely before signing the bill of lading. Make sure there are no damages boxes, the pallets are shrink wrapped, and that you have the correct number of pallets. If any problems are seen, notate those problems on the bill of lading before signing. Never blindly sign for any product without checking it first. If your order is arriving UPS ground, let your office staff know of the pending shipment and to notify you upon delivery. A signature is not required for UPS ground shipments.

How can I make the distribution easier?

All of our products are pre-packed by individual seller thus making the distribution process easy. The outside of the sellers box will clearly indicate the sellers name as well as noting if there is more than one box for that individual. Sellers with large orders may need to call parents to come and pick them up. The Sponsor's Guide also has delivery notices for notifying parents in advance of the delivery. We recommend that the seller or parent sign for their order upon receipt. We also suggest that you have 3 to 4 volunteers to help with the distribution. You will also receive a Sponsor's Report with your orders, which details the entire sale by seller, teacher/grade, etc.

What's the best location for distributing the order?

Gymnasiums, cafeterias or other large areas make excellent distribution locations.

When should I begin distributing the products?

Begin distribution of orders the day of or the day after they arrive. Set a specific date and time for parents to pick up orders. Make sure notices are sent home with date and times of distribution. Arrange for temporary cold storage for any frozen orders that are not picked up on the day of delivery. Also, if your school district has a voicemail system that allows for automatic messages to be sent out to your parents, arrange to have the principal record a voicemail reminder. Make sure that you mention the day and time of the pickup. Some schools will even inform parents up front that if they don't pick up their orders by a specific day and time then their product will become the property of the school or organization.

What if product is damaged, missing or is not wanted?

Big Event Fundraising will happily replace any missing or damaged (non-frozen) items. Should an item not meet the expectations of a seller, we will immediately credit you the amount that was billed on your invoice. Big Event Fundraising has a 100% satisfaction guaranteed policy!

What about home delivery?

Home delivery is convenient in that once you send in your orders you will not have to receive your merchandise at the school. With home delivery, we ship the seller's order directly to their home, work or other designated location. Any needed replacement items are handled directly between the parent(s) and our toll-free parent hotline department which is staffed with full-time bilingual customer service representatives. A 'Parent Hotline' instructions letter is also placed inside each seller's box so that they will know what to do if needed. Turn-a-round time from when we receive your orders to the time that your parents receive their merchandise is about 2 weeks. Please note: frozen food or cookie dough fundraisers may not be used with the home delivery program.

Is it o.k. if food products are un-refrigerated for a period of time?

Our frozen food is shipped on a refrigerated carrier. The product will arrive frozen and should be distributed the same day the shipment is received. If the product is not picked up by the seller/parent at the end of the day, arrangements must be made to refrigerate the items. Big Event Fundraising is not responsible for product not stored properly.

What about sales tax?

Some states do require the collection of sales tax when conducting fundraisers. If your state does require the collection and payment of sales tax for taxable catalog merchandise we do have catalogs that already have the tax amount figured into the cost of the items. Using this method, you do not need to collect the sales tax from your customers; however you will still need to pay the tax along with what is owed to the company which will be itemized on your invoice. Keep in mind, you have already collected the 'tax portion' when the money was initially turned in because the tax was already built into the cost of the items. In other words, your net profit amount will remain unaffected. Once we receive payment from you, we in turn will pay the tax on your behalf to your state tax office.

Do you require any money up front?

Generally payment is due at time of delivery.

When and how should I remit payment?

Payment is due upon delivery of merchandise. You will receive an invoice prior to your delivery. You could pay using a cashier's check, check from your organization or business account check for the amount due (shown at the very bottom of the invoice) made out to All American Fund Raising.

Can any group participate in Big Event's fundraisers?

Yes, any non-profit group that needs additional monies and has a solid base of volunteers willing to help run a fundraising program can benefit from our programs.

Who is Big Event Fundraising?

Big Event Fundraising is a family owned business that started in 1999. We have grown over the years to become one of the most innovative and respected fundraising companies in the country. Our full-time sales support staff is dedicated to provide you with unsurpassed personalized service while helping you reach or exceed your fundraising goals.

What is product fundraising?

Product fundraising is one of the most preferred ways many non-profit organizations choose to raise money. Non-profit groups use our catalogs to sell popular consumer products, such as candy, magazines or gift wrap, to friends and family, and in return keep a portion of the proceeds.

Why is product fundraising effective?

Unlike other 'do-it-yourself' fundraising efforts, which tend to be much more labor-intensive, and often result in much less profit, with product fundraising, Big Event Fundraising acts as your liaison between the product supplier and you. We are available to provide guidance and support and trouble-shoot any problems that might arise, reducing volunteer time and energy while maximizing sales. Product sales work because results are fast and people like buying products for a worthy cause. Each year, non-profit groups net approximately $2 billion through product fundraising.

What type of brochures do you offer?

Big Event Fundraising is a distributor of All American Fund Raising's product line. Unlike most fundraising companies, All American Fund Raising designs their brochures. They have several to choose from: seasonal gift catalogs, candy, NFL/college/custom mugs, frozen food, frozen cookie dough as well as customized products such as discount cards and thermal mugs. They offer name brand items such as World's Finest Chocolates, American Greetings Gift Wrap, Thomas Kinkade, Disney, and Harley-Davidson.

Can I choose to use more than one brochure to sell with?

You can choose from several brochures offered by All American. Since they design their own brochures we can offer you exclusivity with your brochure in your area. We will thus guide your organization to the best possible brochure choice to help maximize your profits. Most organizations will select one of our mega shoppers (large variety of products) and then have the option of adding one of our exclusive tag brochures (i.e. Custom School or Team Mug). In most cases selecting one large brochure will work best or perhaps two smaller brochures like our 'Team Spirit' mug brochure plus our chocolate brochure.

What do you need to be successful?

An enthusiastic volunteer sales force, outstanding products, and superb coordination, from order taking to delivery. We also provide all school-wide fundraising programs with a complete Sponsor's Guide, which provides you with complete step-by-step instructions to help ensure that your fundraiser runs smoothly throughout.

How much time should I give my sellers to actually sell?

Most groups sell for two weeks. Be sure to include at least two weekends in the selling time.

What about door-to-door selling?

Many people confuse product fundraising with 'door-to-door sales.' Big Event Fundraising does not encourage door-to-door selling. In reality, most product fundraising sales are made to parents, family members, friends, co-workers as well as online. The sellers will be instructed to sell to parents, relatives, friends, and parents can take the brochures to work. In addition, out of town relatives and friends can support you school or organization by shopping online at our online store. Your organization will receive profit and the seller will receive credit towards prizes/incentives.

What percent of fundraising sales will my group receive?

The amount of profit an organization receives will depend on the brochure and prize program selected for the fundraiser. Profit typically begins at 40%.

Do I have to pay for sales materials?

No. Big Event Fundraising will send you as many fundraising packets as you need at no charge.

Do I collect the money at the time the sale is made or on delivery?

Pre-pay is when your sellers take orders and receive payment upfront. These funds are initially deposited in your account. Post-pay is when your customers take orders but collect either just before or after the delivery has been made. Most organizations now find it easier to collect the money up front at the time the sale is made as opposed to waiting until the product is delivered to the customer. With post-pay your organization may have to wait for your sellers to collect all the money before paying you.

What do I do once all orders and monies have been collected?

Your timeline page will tell you when you will need to mail off your orders. In general, you will be asked to mail your orders one week after your fundraising stop date. This is to ensure that you have collected any late orders and money. You will need to make sure that the white copies of your order forms have been separated from your yellow copies. You will hold on to the yellow copies for your records and mail only the white order forms to us for processing.

Do you have an Online Store?

Yes, Big Event Fundraising has an online store link on our website that offers an extensive Online Store where out-of-town relatives, etc., can shop. Go to www.BigEventFundraising.com and click on our online store link to find a variety of products. Product is paid by and shipped directly to the customer. Your organization will receive profit for anything ordered on your behalf, and the seller will receive credit towards prizes/incentives. The online store is open year round. You can begin and complete your sale, yet still receive profits throughout the entire year. Profit checks are processed and mailed two times a year.